Refund policy

Cancellations and returns

For UK consumer orders placed online, you can cancel before delivery or within 14 days of receiving your item, without giving a reason.

To cancel, email disjecta_membra@hotmail.com with your order number and a clear statement that you wish to cancel. We will provide the return address and help you arrange the return. You then have a further 14 days to return the item.

Return delivery

For change-of-mind returns, you are responsible for the direct cost of return delivery. Larger or fragile items may require a specialist courier. Where an item cannot normally be returned by post, we will provide an estimated return cost before purchase.

Please pack your item securely. Original packaging is helpful but is not required to exercise your statutory rights.

You may handle the item as you would in a shop to assess its nature, characteristics and functioning. We may deduct any reduction in value caused by handling beyond this.

Refunds

We will refund the item price and the applicable standard outward delivery charge. Any additional charge for an upgraded delivery service is not refundable.

Refunds will be issued to your original payment method within 14 days of receiving the returned item or evidence that it has been sent back, whichever is earlier.

Faulty, damaged or misdescribed items

Please contact Disjecta_membra@hotmail.com if your item arrives damaged, is faulty or does not match its description. Photographs of the item and packaging are helpful, but are not a condition of your statutory rights.

We will cover reasonable return delivery costs for faulty or misdescribed goods.

Vintage and antique condition

Our pieces may show wear, patina and other signs of age, as explained in their listings. These disclosed characteristics form part of the item's description and do not affect your statutory consumer rights.

This policy does not limit your statutory rights.