Shipping policy

Shipping and delivery

We dispatch from West Cornwall, United Kingdom. Delivery arrangements depend on the size, fragility and destination of each piece.

Small and medium items

Items suitable for parcel delivery are carefully packed and sent by courier. Available delivery charges are shown at checkout.

We normally dispatch within 2 working days of purchase. UK delivery usually takes a further 4 working days after dispatch. Any different arrangements will be stated in the listing or agreed before purchase.

Furniture, large and fragile items

Items requiring specialist transport are delivered by an appropriate furniture courier.

Please email info@disjecta.co.uk with the item name and your delivery postcode for a quote before purchasing. Delivery is charged separately unless the listing expressly states that it is included.

We will confirm the delivery charge, service and estimated timescale before you place your order. Specialist courier routes vary, and delivery dates are arranged individually.

Access and delivery arrangements

Please tell us about stairs, narrow entrances, restricted parking or other access requirements when requesting a quote. Check the item's measurements against doorways, staircases and its intended position.

Any additional services or charges must be agreed in advance. Please ensure someone is available to receive the item at the agreed time.

Collection

Collection from West Cornwall is available by prior arrangement. Please contact us to agree a suitable appointment before travelling.

International delivery

We can arrange international delivery for selected pieces. Please contact us with the item name and full destination details for a quote before ordering.

Where import duties, local taxes or clearance charges are not collected at checkout or included in our delivery quote, they are payable by the recipient. The applicable arrangements will be explained before purchase.

Delays and damage

If a delivery is delayed, we will keep you informed and help resolve the issue.

Please inspect your item on arrival and contact us promptly if it is damaged or there is another problem. Where possible, retain the packaging and send photographs of the item and packaging to info@disjecta.co.uk. This helps us investigate and does not affect your statutory rights.

We remain responsible for your item until it is delivered to you or your nominated recipient, except where you independently appoint a carrier not offered by us.

Returns

Please see our Return and Refund Policy for return arrangements and information about return delivery costs.